Terms of Service


Customers MUST provide car seats with children under 8

2018 Georgia Car Seat Laws. According to Georgia State Law, all children under the age of 8 years old must be in either a car seat or a booster seat suitable for their age and height. Children under eight and also shorter than 4'9” must must ride in the backseat of a car. 

Terms and conditions

Last Updated:  October 9, 2017


Contractual Relationship with Lyft Atlanta Transportation, LP (henceforth 'Lyft Atlanta')


 A. Contractual Relationship

These Terms and Conditions govern your access and/or or use of this website, purchasing a ticket and/or services through this website, use of a Lyft Atlanta vehicle or other services. Your acceptance of these Terms and Conditions constitutes your agreement to be legally bound by them, which establishes a contractual relationship between you and Lyft Atlanta.  If you do not agree to these Terms and Conditions, you may not purchase a ticket and/or services through this website, use a Lyft Atlanta vehicle or any other services, or use this website.

While 1220 Group, LLC is the registrant of the domain, and limited partner and operates the website(s), it does not itself transport any passengers, and is not responsible for the goods or services offered or provided by the individual Lyft Atlanta, as outlined herein.  Lyft Atlanta services is operated by: Lyft Atlanta Transportation, LP D.O.T.# 3046906 The address for Lyft Atlanta is PO Box 87352, College Park, GA 30337.

Reservation Terms and Conditions

   A. Pricing 

All prices are shown in United States dollars ($).  Lyft Atlanta one-way fares start as low as US $4.99 and are inclusive of any applicable sales taxes.  Fares are subject to change without notice. Lyft Atlanta reserves the right to impose additional charges.  Calls to the Lyft Atlanta reservation hotline can made to 770.856.4374. 

For changes to existing reservations a $3.00 change fee will apply to trips greater than 24 hours from time of departure, a $5.00 change fee will apply for trips 6-24 hours from time of departure and a $7.50 change fee will apply for trips 3-6 hours from time of departure. Any change to your reservation may result in a fare increase. Lyft Atlanta may offer its best prices to those who make reservations early or choose less popular trips. When demand is high, Lyft AAtlanta may use two or more vans per trip to accommodate all passengers. 

   B. Age of Passengers 

You must be 18 years of age or over to make travel reservations on www.lyftatlanta.org.  All children under 17 years of age must be accompanied by an adult (17 years of age or over) when traveling on a Lyft Atlanta Transportation van.  By purchasing a ticket, you confirm you are at least the age of 18 and that any passenger under age 17 will be accompanied by a responsible person 17 years of age or over.  Lyft Atlanta reserves the right, but is not obligated, to verify the age of any passenger and deny access to anyone under 17 years of age who is not accompanied by a responsible person 17 years of age or over.

   C. Reservations 

When your reservation has been completed, Lyft Atlanta will issue you a confirmation e-mail. It is your responsibility to check that the confirmation issued to you is accurate.  Lyft Atlanta is only responsible for issuing the confirmation in accordance with your request made on this website.  Confirmed reservations are only valid on the trip(s) stated.  All passengers are required to have a valid confirmed reservation regardless of age.  Passengers are required to present a valid reservation number, provided at the time of purchase, when boarding a van.  If a Lyft Atlanta employee has reason to suspect the fraudulent use of a confirmation, You may be denied transportation on a van. Your sole remedy would be seek an exchange or refund of the ticket.

   D. Changes to Reservations 

Customers wishing to change a reservation must do so at least 3 hours prior to the departure time of the existing reservation. A trade in fee ($3.00 for trade ins more than 24 hours from departure, $5.00 for trade ins 6 to 24 hours from departure, $7.50 for trade ins 3 to 6 hours from departure) for all reservations being changed. The cost of the initial reservation will be credited against the subsequent reservation, less the applicable fees. Should the subsequent reservation be less expensive than the initial reservation, no payment or further credit will be made to the customer and all unused credit will be forfeited. If the initial amount paid is less than the cost of the subsequent reservation, the customer must pay the difference when completing their new reservation.

   E. Refunds and Cancellations 

Reservations with Lyft Atlanta may not be refunded or canceled except where a Lyft Atlanta service has materially failed in its delivery of the service offered by this site.  If reserved seat reservations are not honored but the transportation is still provided, then only the additional cost of a reserved seat price, if any, will be refunded. Lyft Atlanta is not responsible for delays or cancellations caused by traffic or road conditions, weather or other causes over which it has no control.  Lyft Atlanta drivers will make a reasonable effort to make wi-fi services and other amenities available free of charge to every passenger.  If the wi-fi service or other amenity is unavailable no refund will be issued.   No refund will be made in relation to any confirmation refused due to fraudulent use. 

   F. Departures 

Customers are required to be at their departure point at least 15 minutes prior to the scheduled departure time. This allows Lyft Atlanta team members to board customers in a timely manner avoiding any delays that may impact on the departure of the vehicle.  Failure to arrive on time could lead to the forfeiture of your ticket, with no right of refund or credit.  Lyft Atlanta Transportation reserves the right to substitute a replacement vehicle which may not have all of the regular amenities for operational reasons.


   G. Beverages/Food/Personal Items. 

Customers are allowed to bring food and non-alcoholic beverages onboard.  Passengers are not permitted consume or bring alcoholic beverages onboard.  Customers are asked to remove all garbage as a courtesy to other passengers and the operator.  Should any food or beverages be left on the bus unattended in an open manner during a stop, the operator may be permitted to discard such items.  The operator and Lyft Atlanta will have no liability for any items left unattended. Customers traveling to any off the Georgia State prisons will be provided a tamper proof property bag, measuring approximately 9x12" to store property in during their visits.  Lyft Atlanta or its operator will NOT be responsible for purses, bookbags, backpacks, diaper bags etc.Visitors are encouraged to ONLY bring coins for the visit, mobile phone, charger and Marta card.

   H. No Smoking 

Smoking, including the use of electronic simulated smoking materials, e-cigarettes, and smokeless cigarettes, is prohibited in our vehicles.


   I. Other Prohibited Items  

In addition to the above, any other material or object prohibited by law from carrying or transporting shall be prohibited. 

  J. Transportation on Lyft Atlanta Vehicles

Refusal to Transport Passengers; Right to Remove from Vehicle

Lyft Atlanta operators reserve the right to refuse to transport or shall have the right to remove from the vehicle at any point, any customer for the following reasons:

  1. Government Request or Regulations.  Whenever such action is necessary to comply with any government regulation, security directive, or any governmental request for emergency transportation in connection with the national defense.
  2. Force Majeure and Other Conditions.  Whenever such action is necessary or advisable by reason of weather or other conditions beyond Lyft Atlanta's control including, but not limited to, acts of God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported.
  3. Safety.  Whenever refusal or removal of a customer may be necessary for the safety of such customer or other customers or drivers, including, but not limited to:  (a) Persons whose conduct is disorderly, offensive, abusive, illegal or violent; (b) Persons who fail to comply with or interfere with the duties of driver, including the failure to obey instructions from the driver; (c) Persons who wear or have on or about their person, or baggage, concealed or unconcealed deadly or dangerous weapons; and/or (d) Persons with a communicable disease or infection known or reasonably believed by Lyft Atlanta to pose a direct threat to the health or safety of others.


Dispute Resolution

A.  Arbitration.

Arbitration procedures are generally simpler than the rules that apply in courts, and discovery is more limited.  Except as specifically outlined herein, you and/or Lyft Atlanta Transportation, LP may elect to resolve any dispute, claim or controversy (collectively “Claims”) by individual arbitration.  Such Claims include, but are not limited to, all disputes between the parties arising out of, or in any way relating to:  Lyft Atlanta services; loss, damage or injury to persons and/or property transported by a Lyft Atlanta vehicle; claims of discrimination; the use of the lyftatlanta.org website and its implementation; and these Terms and Conditions or the breach, termination, enforcement, interpretation or validity thereof.

Arbitration may be commenced by either party at any time.  Except that each party retains the right to bring an individual action in a small claims court of competent jurisdiction and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.

The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

B.  No Trial by Jury or Class Action / Representative Claims.

If arbitration is chosen by either party, neither you nor a Lyft Atlanta Transportation, LP will have the right to litigate that Claim in court or have a jury trial on that Claim.  By accepting these Terms and Conditions, you acknowledge and agree that you and Lyft Atlanta are each waiving the right to a trial by jury to any Claim subject to arbitration. 

If either party elects to resolve a claim by arbitration, that claim will be arbitrated on an individual basis. There will be no right or authority for any claims to be arbitrated on a class action basis or on bases involving claims brought in a purported representative capacity on behalf of the general public, other persons similarly situated.

The arbitrator's authority is limited to claims between you and Lyft Atlanta alone. Claims may not be joined or consolidated unless you and the Lyft Atlanta agree in writing.  An arbitration award and any judgment confirming it will apply only to the specific case and cannot be used in any other case except to enforce the award.

C.  Arbitration Rules and Process.

Claims are to be decided by a neutral arbitrator. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this "Dispute Resolution" section.  The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879.

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules.  The AAA provides a form Demand for Arbitration on its website.  The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA's roster of consumer dispute arbitrators.  If the parties are unable to agree upon an arbitrator within thirty (30) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

D.  Arbitration Location and Procedure

Unless you and Lyft Atlanta agree otherwise in writing, the arbitration will be conducted in the county where you reside.  In the event that you reside outside of the continental United States, the arbitration will be conducted in the county of your departure.

If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Lyft Atlanta submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary.  If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules.  Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

E.   Arbitrator’s Decision.

The arbitrator's decision is as enforceable as any court order and is subject to very limited review by a court. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award.  Judgment on the arbitration award may be entered in any court having jurisdiction thereof.

F.  Fees

Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, Lyft Atlanta will pay all such fees, unless the Arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

G. Limitation of Liability / Claims

Unless caused in whole or in part by its own negligence or that of its employees, Lyft Atlanta shall not be liable for loss, damage or delay caused by:

(1)    The act or default by the passenger;

(2)    The nature of the property or defect therein;

(3)    An act of God, public enemies, authority of the law, quarantine, perils or navigation, riots, strikes, or the hazards or dangers incidents to a state of war; or

(4)    Accidents, breakdowns, bad conditions of roads or other causes beyond the carriers’ control.

Lyft Atlanta assume no liability for the loss of or damage of property caused by Lyft Atlanta in excess of two hundred and fifty ($250) dollars, and then only to the extent of the actual loss or damage sustained caused by Lyft Atlanta, computed on the basis of the actual value of the property.   Lyft Atlanta will assume no liability for damage, breakage, deterioration, delay, and/or loss of any article prohibited to be transported on its vehicles.  Such prohibited articles include any hazardous materials as that term is defined by the US Department of Transportation or any weapons of any kind.  Or this is listed in section G above.

Any claim against a Lyft Atlanta for loss, damage or delay must be filed with Lyft Atlanta within 60 days of the discovery of the loss or damage on which the claim is based, but in no case shall this extend any statute of limitations otherwise in effect.  Otherwise, Lyft Atlanta will have no responsibility to pay the claim.

H. The lyftatlanta.org Website

i.  Using this website

In order to make reservations using the payment method displayed on this website, you must be 18 years of age or over. By using lyftatlanta.org you confirm that you possess the legal authority to enter into the conditions of use for this site, including instructing us to collect any payments from a credit card, and to use this site in accordance with all these terms and conditions. You also confirm that all information supplied by you in using this site is true and accurate. 

ii. General Terms of Use/Copyright and Trademark Notice

Except as otherwise indicated elsewhere on this website, megabus.com authorizes you to use appropriate software accessible on the website only to view and cache, store and display a single copy of any text, graphics, images, audio, video clips, photographs, illustrations, multimedia presentations, other media accessible through the website, and the website itself (the "Materials") solely in accordance with the following terms and conditions, to which you are deemed to assent by virtue of your use of this website (which terms and conditions are hereafter referred to as the “Agreement”):

  1. The Materials may be used solely for your own informational, personal, non-commercial purposes, and shall not be copied or posted on any network computer, broadcast in any media, posted on the World Wide Web, publicly performed, distributed, retransmitted or otherwise used or exploited in any way for any non-personal, public or commercial purpose;
  2. The Materials are protected by copyright under United States, Canadian and foreign laws. Unauthorized use of the Materials may violate copyright, trademark, and other laws. Therefore, any copy of the Materials or any portion thereof viewed, downloaded or otherwise accessed by you must retain all copyright, trademark, and other proprietary notices as contained in the original Materials;
  3. You may not modify, create derivative works from, participate in the transfer or sale of, or otherwise modify or alter the Materials, in any manner or reverse engineer, decompile or otherwise attempt to derive the source code from any software associated with the Materials. You agree not to use any trademarks, service marks, names, logos, or other identifiers of:  (a) the website; (b) lyftatlanta.org; or (c) lyftatlanta.org employees, licensors, independent contractors, providers and affiliates (collectively, the "Affiliates") without the express, prior written permission of lyftatlanta.org or the relevant Affiliate;
  4. You agree not to:  (a) interrupt, or attempt to interrupt, the operation of the website in any way, through any means or device including, but not limited to, spamming, hacking, uploading computer viruses or time bombs, malicious code, or any other means expressly or impliedly prohibited by any provision of these terms and conditions or; (b) engage in any other activity deemed by lyftatlanta.org to be in conflict with the spirit or intent of this Agreement;
  5. You further acknowledge that you do not acquire any ownership rights to any of the Materials including, without limitation, the website by viewing or accessing the Materials including, without limitation, the website;
  6. You agree to access and use the Materials including, without limitation, the website in compliance with all applicable laws and regulations of any governmental or other legal authority;
  7. You agree that from time to time the website may be inaccessible or inoperable for any reason, including, without limitation:  (a) equipment malfunctions; (b) periodic maintenance procedures or repairs which lyftatlanta.org may undertake from time to time; or (c) causes beyond the control of lyftatlanta.org, whether or not foreseeable; and
  8. You shall be solely responsible for providing, maintaining and ensuring compatibility with the website, all hardware, software, electrical and other physical requirements for your use of the Materials including, without limitation, telecommunications and Internet access connections and links, web browsers or other equipment, programs and services required to access and use the Materials.
  9. Use of the Materials as specified above does not authorize or permit any right to copy, in whole or in part, the layout or design of this website. Elements of this website, including, but not limited to, style and presentation, are protected by trade dress and other laws and may not be imitated or reproduced, in whole or in part. You acknowledge that lyftatlanta.org is the sole owner of the Materials and such website elements not otherwise either in the public domain or owned by the government or other third party.
  10. You are solely responsible for any and all of your acts and omissions that occur when using the website, and you agree not to engage in unacceptable use of the website, which includes, without limitation, use of the website to:  (a) transmit unsolicited messages, chain letters or unsolicited commercial email; (b) transmit material that, to a reasonable person may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening or malicious; (c) transmit files, graphics, software or other material that actually or potentially infringes the copyright, trademark, patent, trade secret or other intellectual property right of any person; (d) transmit viruses, trojan horses or any other malicious code or program; (e) engage in systematic retrieval of data or other content from this website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from lyftatlanta.org by use of scrapers or other tools; or (f) engage in any other activity deemed by lyftatlanta.org to be in conflict with the spirit or intent of this Agreement.
  11. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining replacement parts or other materials, or telecommunication breakdown or power outage. 
  12. You agree to defend, indemnify and hold harmless Lyft Atlanta, its parents, subsidiaries and affiliates, and each of their respective partners, employees, representatives and agents, from and against all claims, losses, costs, damages, liabilities and expenses (including, but not limited to, attorney fees) arising out of:  (a) Your activities in connection with this Website; (b) any violation of this Agreement by you; (c) any improper or unauthorized use of the Materials by you; (d) any allegation that anything you transmit through or in connection with the Website infringes or otherwise violates the intellectual property, privacy or other rights of any third party; (e) any conduct, activity or action engaged in by you which is unlawful or illegal under any state, federal or common law, or violative of the rights of any individual or entity, engaged in, caused by, or facilitated in any way through the use of Services, Materials or any other such service or information provided by the Website.

iii.  Availability of Website

We will try to keep megabus.com available but cannot guarantee that this website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.  You agree to only access public facing portions of the website and will not attempt to otherwise access non-public facing portions of the website.

a.  Unlawful or Prohibited Use of lyftatlanta.org

As a condition of your use of megabus.com, you agree that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions, and you will not aid or assist anyone else in doing so.

b.  Disclaimer

This information published on lyftatlanta.org is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. While megabus.com uses all reasonable efforts to ensure that the information contained on its website is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. None of the operating carriers can therefore be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website. In addition, no warranty is given as to the freedom of this website from errors, defects, viruses or other malicious programs or macros.

c.  Website Modifications

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of our website or the content or services available through it (although we will honor any existing reservations or provide a refund in the event of unavoidable cancellations).  Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions.

d. Links to Other Websites

Website links from lyftatlanta.org exist for convenience and information and megabus.com makes no representations regarding, or accepts any responsibility or liability for the products, services or information (or any reliance on it) contained on any such site. lyftatlanta.org does not guarantee that third party websites are free of infection from any virus, harmful component, or other code or computer programming routines that contain contaminating or destructive properties or that are intended to damage, surreptitiously intercept or expropriate any system, data or personal information. The existence of a link to another website does not imply or express endorsement of its provider, product or services by lyftatlanta.org.

e.  Website Cookies

This site uses web cookies. Cookies are pieces of data that are sent from our website to your browser, which may then store them on your computer system.  No personal information or credit card details of any kind are stored or gathered by cookies.  Cookies collect anonymous information to improve your experience on the website and to allow lyftatlanta.org to improve our digital advertising.

We use cookies to store a unique ID that identifies your browser session. This ID is in no way associated with your machine or you individually.

Without cookies, lyftatlanta.org would "forget" the items in your basket each time you went to a different page. The session cookie is deleted when your browser is closed, removing access to any session information which will be removed from our servers a short time afterwards.

If you would like more information on what a cookie is and its implications on privacy, anonymity and security, please see more about website cookies with Wikipedia.com.

f.  Children

The Website is not directed to individuals under the age of 13, nor does it contain information which would be potentially harmful to minors in any way. However, we advise all visitors to the Website under the age of 13 not to disclose or provide any Personally Identifiable Information. In the event that Megabus discovers that a child under the age of 13 has provided Personally Identifiable Information to us, we will delete the child's Personally Identifiable Information in accordance with the Children's Online Privacy Protection Act of 1998.  Please see the Federal Trade Commission's website for a copy of this act and other information related thereto if you are interested.

Notwithstanding the foregoing, pursuant to 47 U.S.C. Section 230 (d), as amended, we hereby notify you that parental control protections are commercially available to assist you in limiting access to material that is harmful to minors.  More information on the availability of such software can be found through publicly available sources. You may wish to contact your Internet Service Provider for more information.


A.  General Notice

Failure or delay by us to enforce an obligation or exercise a right under these terms and conditions does not constitute a waiver of that obligation or right.

If any provision or term of these terms and conditions shall become or be declared illegal, invalid, void or unenforceable for any reason whatsoever, such term or provision shall be divisible and severed from the other terms and conditions and shall be deemed to be deleted from them.  Severance of such terms shall not affect the validity or enforceability of the remaining terms of the Agreement.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. It is your responsibility to check the terms and conditions on the website regularly and prior to making a reservation.

Unless specifically stated otherwise herein or required by law, Megabus shall not be liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under these terms and conditions.

LyftAtlanta.org and any Lyft Atlanta team member has the right to cancel reservations (whether or not confirmed) of any customer whenever such action is necessary to comply with any governmental regulation, upon any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond Lyft Atlanta's control, including Force Majeure events.

No Discrimination

Reservations and seating aboard lyftatlanta.org vehicles operated in intrastate is without regard to race, color, creed, or national origin.

Contacting Us and Customer Service

We hope you find this site useful and easy to use. Should you have any questions, comments or suggestions then please contact us.  Customer service inquiries concerning megabus.com services should be directed to Lyft Atlanta Transportation, LP, PO Box 87352, College Park, GA 30337. Telephone inquiries should be directed to 770.856.4374.

            E.        Changes to Terms and Conditions

These Terms and Conditions may be modified or amended from time to time.  Amendments will be effective upon posting of such updated Terms and Conditions online.  Supplemental Terms and Conditions shall prevail over these Terms and Conditions in the event of a conflict.  These Terms and Conditions may not be changed or contradicted by any alleged oral agreement with any representative of a Lyft Atlanta Transportation, LP., or otherwise.